Returns Policy

 

To Email: waveweartruckee@yahoo.com

    Returns : 

    *Please note all swimwear and jewelry are final sale and are not refundable.

    • Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or signs that the item has been worn or used. Returns must also have all tags attached and all package-slips included with the return. 

    • Please allow up to 3 business days to process your return once we receive it.

    • Returns must be received within 15 calendar days of receiving your order for full refund. You may also, return at the store within 15 days. For returned items past the 15 day return period you may only receive store-credit. The 15 days starts from the day the customer received the order. No return is issued after 30 days.

    Shipping charges are not refundable. We are not responsible for returned shipping costs.

     

    Exchanges:

    Exchanges are only for the same item in different size or color. Due to our limited quantities per unique-style, we can't guarantee an exchange will be possible. 

    • Exchanges must be made within 15 days of the original purchase date in store or by mail.

    • The item you return must meet all of the return guidelines listed above. All swimwear and jewelry are final sale.

    • Please e-mail us by using the "contact us" button or at waveweartruckee@yahoo.com provide the order # for faster service and add Exchange in the subject line.

    • Ship your return item back. Once we receive the return item (please allow up to 3 business days for processing), we will ship out your new item.

    • If we are currently sold-out of the desired size and/or color, we we will be unable to process an exchange; therefore, please refer to the return instructions above, if date-applicable.

    To Ship back your order : 

    • You are responsible for return-shipping rate. 

    • Feel free to ship your orders back with the carrier of your choice.

    • Include the original packing slip completely filled out or your name (name used to place order), email address, and order number in the return.

    Customers: Please send your returns to:

    Wave Wear

    11310 Donner Pass Rd Ste. A1

    Truckee, CA 96161